Melcom Limited is Ghana’s largest chain of retail department stores. Our Head Office is located at 2nd Palace Link Road, North Industrial Area, Accra, Ghana. The major portion of our business is retail and we are also highly placed in semi-wholesale and wholesale distribution due to the vast range of goods we stock.
There are several contributing factors that have made Melcom the household name it is today. The Group is committed to providing:
Great service with a smile
Unbeatable value for money
The largest variety of goods under one roof.
By sourcing products from all over the world, we are able to offer shoppers a huge range of extremely affordable goods, which leaves them spoilt for choice.
Through perseverance, hard work and dedication from all levels of the vast workforce, it has been possible not only to identify and achieve these goals, but also to give ultimate consumer satisfaction, which is the essence of our existence.
As society becomes more affluent, the needs and requirement standards of our esteemed and loyal customers change and grow. In keeping with the Group’s continuous efforts to provide Ghana with the paramount shopping experience, we have also recognized the need to keep up with the shifts in consumer trends.
Today, Melcom maintains its position as the fastest growing chain store in Ghana, and boasts the largest number of outlets spread throughout the country.
In keeping with the adopted policy of ‘Low Prices and High Volumes’, Melcom’s market share in the retail business has grown steadily; and today, with over 15,000 items available under one roof, it is the leading departmental store in the country.
The vast selection of goods ranges from a simple plastic container to exquisite furniture, glassware to sophisticated plasma TVs: There is something for everyone and for every room in your home or office, with unbeatable prices and a vast array of International Brands. The majority of our plastic ware is manufactured by our sister company, Century Industries Limited.
Hand-in-hand with unforgettable shopping at Melcom is use and enjoyment of one’s purchases. Bearing this in mind and with emphasis on electronics, great importance has been placed on after-sales service, by way of a fully-equipped Service Center. This, our other sister company, is Crown*Star Electronics Industries Limited. Well-qualified and fully-trained engineers and technicians are always available to tackle any and all problems that may come up.
More information on all our sister companies can be found on our website.
Our management policies are very customer-oriented. Instances of this can be found in the fact that throughout the country, whether you are in the North, South, East or West of Ghana, Melcom’s prices are uniform and our customer profile encompasses all segments of the society.
Melcom has continuously endeavoured to expand its customer base. The increasing number of branches, growing product range and rising market share are proof that the market strategies put into practice by the Melcom Group have been successful in reaching out to the Ghanaian people.
Melcom goes the extra mile in giving additional benefits to its esteemed clientele with its various discount and promotion schemes, and the constant enhancement or expansion of its numerous branches.